Client Success Manager

We're Looking For a UNICORN.

We are looking for someone who is very rare, almost legendary. We need someone who is interested in communicating with clients, discovering upsell opportunities but also keeping up with the fields of data and business intelligence.

Roivenue is helping brands like AXA, Vodafone, Datart and many others to get the most of their marketing budgets, and simplify the lives of the decision makers. They need - and we intend to give them - not only a reliable partner who can show them the world of Roivenue but also someone who is wise and innovative. We should be able to push them another few steps ahead of the competition in online marketing.

What Will You Do?

Take care of multiple ROIVENUE clients and be their point of contact.
Manage the relationship from the very beginning, through implementation and training to custom projects and everlasting client happiness.
Over time, become a go-to expert in marketing and ROIVENUE products and provide the best advice possible to our clients.
Ensure successful delivery of ROIVENUE to our clients.
Understand clients’ business goals, anticipate future needs and help determine the ideal solution.
Identify and help realise upsell opportunities: Grow value within the customer base to ensure retention.
Collect feedback and suggestions for our product and development teams - contribute to the build of future versions of ROIVENUE.

About You:

You are by nature, people and technology oriented.
You are not afraid of data, you like to play with it, interpret it and make conclusions and suggestions based on it.
You are eager to learn and use new tools, technical platforms or apps; always ready to optimize instead of standing at the counter waiting for someone’s order.
You’re open to talk and listen to people as our clients are always our priority and our communication is to be smooth and warm in order to open up the door for upsells.
A performance marketing background is a big advantage as it moves you into the same boat as our clients and their issues in the online marketing world.
Logical thinking with consideration of all potential factors, hard work, flexibility, fair approach and ability to sustain pressure is a ticket to Roivenue.
You speak Czech or Slovak natively with advanced English

We Offer:

Pleasant working environment in an award winning office building in Prague - lot of natural light and great views
Company beer/BBQ every month, fridge full of beers after 5PM, plus irregular board game evenings and other activities - see our Instagram for more!
Special stock option program after 2 years of contract
We are a socially responsible company, and we care for our employee’s health; therefore, our company covers an unlimited number of COVID-19 tests for all our employees
Be on the ground floor in an exciting, expanding industry
Work with big brands and international clients
Experience developing cutting-edge web and analytics platforms
A one off signing bonus of 5 000 CZK that can be used to furnish and supply your home office