Client Success Manager

When performance managers and directors of brands like Vodafone, AXA and dozens of e-commerce companies want to squeeze better ROI out of their marketing mix they come to us for advice.

That’s an exciting challenge and a big commitment at the same time. If you are a person who loves audacious, important projects and can deliver, our clients are going to be thankful and we are going to love you.

We're looking for Client Success Managers to help us provide better service for our growing list of clients.

The ROIVENUETM marketing intelligence suite lets marketers get more from their investments. It aggregates data from every marketing channel and client's internal database and provides the full view of their spending – identifying under-performing channels, success stories, and everything in between.

What Will You Do?

Operate as the lead point of contact for any and all matters of ROIVENUE clients
Build and maintain strong, long-lasting customer relationships, communicating clearly the progress of initiatives to internal and external stakeholders
Develop a trusted advisor relationship with key customer stakeholders and executive sponsors
Over time, become a go-to expert in marketing and ROIVENUE products and provide the best advice possible to our clients
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Ability to understand clients’ business goals, to anticipate future needs and help determine the ideal solution
Identify and help realise upsell opportunities: grow opportunities within customer base and collaborate with our sales team to ensure retention and realise upsell opportunities
Give feedback and suggestions to our product and development team - contribute to the built of future versions of ROIVENUE
Continually strive to provide the best customer service possible and exceed expectations
Understanding and translating marketing output into technical requirements

The Offer:

Competitive salary and benefits
Gain valuable database and basic coding skills
Company share options for every full-time employee - read more about it here
A great, start-up work environment with growth opportunities
Be on the ground floor in an exciting, expanding industry
Work with big brands and international clients
Experience developing cutting-edge web and analytics platforms
Relocation bonus for moving to Prague from another country or even from another Czech city
Pleasant working environment in an award winning office building in Prague - lot of natural light and great views
Company beer/BBQ every month, fridge full of beers after 5PM, plus irregular board game evenings and other activities - see our Instagram for more!