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Technical Support and Database Maintenance

 
 
 

Ecommerce companies and corporations alike (our clients include brands like Rohlik.cz, Vodafone, Econea.cz, AXA and many others) are facing the same challenge these days. They are drowning in an abundance of marketing data and struggle to take proper advantage of its analysis.

ROIVENUE marketing intelligence suite lets marketers get more from their investments. It aggregates data from every marketing channel and client's internal database and gives our clients the full view of the marketing investments – identifying under-performing channels, success stories, and everything in between.

It just so happens that every analysis starts with data precision and that's where your role comes in: to make sure our algorithms are crunching and clients are seeing correct and complete data.

About the role

Our technical support holds all the data pieces together. He/she knows our technical infrastructure as well as data flows and data structures inside out and is able to resolve any technical issues or questions a Client Service colleague might have. 

Because of that you will be seen as a genius by less technical people on the team and as a useful and cooperative partner to our development team.

 

  • Troubleshooting of technical issues (application, infrastructure, data loads)
  • Managing communication and relationships between Client Service and Development teams
  • Writing and maintaining technical documentation
  • (User) testing of new software features
  • Basic database maintenance and configuration, including writing of basic scripts
  • Writing/improving SQL scripts checking data health and application processes
  • Consultation of best technical solutions of data loads for our clients 
  • If you would be willing to learn, in time you can start programming some parts of Roivenue application

 


 

About You:

  • You've already worked in technical/customer support (maybe in a less technical setting) and you know it's something you're good at and enjoy doing (and maybe want to improve your technical skills)
  • You possess sound logical thinking and intellectual curiosity to discover the root cause of any quirks and technical issues - and eliminate them for future
  • You are a process oriented person with structured thinking
  • You know SQL or willing to learn it
  • Basic knowledge of C# is an advantage
  • You are proficient in English

  About us

​Roivenue lets marketers get more from their investments. It aggregates data from every marketing channel and gives our clients a full view of their marketing investments – identifying under-performing channels, success stories, and everything in between. We work with big brands like Orange and Axa, and several large agencies trust us with improving their marketing ROI.

 

 

The Offer:

  • Competitive salary and benefits 
  • Gain valuable database and basic coding skills 
  • Have an opportunity to work with and get to know MS Azure cloud solutions in detail (as our suite is based on that stack) and Google Cloud Solutions for specific projects
  • Company share options for every full-time employee - read more about it here
  • A great, start-up work environment with growth opportunities
  • Be on the ground floor in an exciting, expanding industry
  • Work with big brands and international clients
  • Rewarding experience of turning data and technologies into business value
  • Experience with developing cutting-edge web and analytics platforms
  • Relocation bonus for moving to Prague from another country or even from another Czech city
  • Pleasant working environment in an architecturally awarded office building in Prague - lot of natural light and great views
  • Company beer/BBQ every month, fridge full of beers after 5PM, plus irregular board game evenings and other activities - see our Instagram for that

Sounds great, right? Send your CV and a motivation letter to jobs@roivenue.com and let's get started! 

Not enough experience? Check our internship offer (suitable both for students and professionals new to our industry) that’s designed to groom future Roivenue stars?